Shipping & Return Policy

Thank you for shopping with Julian Boots.

Shipping

You will be responsible for shipping costs. Shipping costs are nonrefundable.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. You will be responsible for shipping costs on your returned item.

Exchanges

If your boots do not fit, you have 30 calendar days after you received your item to request an exchange. You must return your item unused and in the same condition you received it. You will be responsible for shipping costs on your returned item. After inspecting your returned item, we will immediately notify you on the status of your exchange request.

Refunds

We will notify you once we have received your returned item. After inspecting your returned item, we will immediately notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the refund credit within a certain amount of days, depending on your card issuer's policies.

Order Cancellation

Once payment is received, orders cannot be cancelled and payment cannot be refunded. Orders can be changed within 3 days of receiving payment.